Key Stuck or Snapped in the Lock? What to Do (and Not Do)

If the key won't turn

• Don't force it. Forcing a stiff key is the most common way keys snap inside cylinders.
• Check the door. Doors can drop or swell with the weather. Lift or push the door slightly toward the frame and try again.
• Check the key. A worn or badly cut copy may not line up with the pins. Try the original key if you have it.
• Use the right lubricant. Use a graphite or lock-specific product, not cooking oil, which attracts dirt.

If the key has snapped

• If part of the key is sticking out, you may be able to grip it gently with needle-nose pliers and pull it straight out.
• Don't push the broken piece further in or try superglue — both often turn a simple extraction into a lock replacement.
• Keep the other half of the key. It can help with cutting a new one.

When to call us

If the key is stuck, the broken piece is deep inside, or you're locked out, call Bliss Locksmith Service on 02 3820 5268 (7am–9pm). We'll extract the key and check whether the lock needs repair or replacement.

You can also use the lock problem guide on our homepage to work out what's wrong.